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Letter to Patients and Families

Dear OU Health Patients, Families, Friends and Partners,

Providing safe care has always been a priority at OU Health, and never more so than during these past few months. As we begin the process of gradually restoring all healthcare services, we are diligent in our efforts to ensure the safety of our patients, providers and employees.

Our adult and children’s clinics, as well as OU Health Stephenson Cancer Center clinics, have begun reopening in phases, starting with select surgical and specialty clinics. The OU Health Dentistry also began phasing in elective dental procedures.

Elective procedures at OU Health University of Oklahoma Medical Center, Oklahoma Children’s Hospital, OU Health Edmond Medical Center and University of Oklahoma Medical Center Outpatient Surgery are being restored in a phased process. Read more here.

We are able to get back-to-care because we have comprehensive testing, personal protective equipment and teams of specialists. Our labs have the ability to perform widespread and rapid testing of our patients, providers and employees.

How We’re Keeping You Safe

  • Universal masking will be an ongoing requirement for patients, employees and visitors in OU Health facilities.
  • Employee screening, testing and isolation policies are in place to ensure patients are cared for by a provider who is COVID-19 negative.
  • Patients scheduled for inpatient or outpatient surgeries or procedures will be tested for COVID-19 within 72 hours of the procedure date. If the test is negative, patients must self-isolate until the day of the procedure.
  • Entrances to all buildings remain restricted so we may appropriately screen anyone entering the buildings.
  • Visitation policies continue to be temporarily restricted, and you can learn more here. We remain committed to doing everything we can to meet families’ needs for patients who are receiving palliative care.
  • We are maintaining physical distancing through staggered appointments, modified check-in processes and other procedures.

Getting Routine Care

It is important to keep yourself healthy, and maintaining regular check-ups and necessary urgent care is a key part of wellness. You can visit with your OU Health provider in-person or through virtual visits. Virtual visits are now available with 900 OU Health Physicians in 77 different specialties. Make an appointment by calling your doctor’s office or by visiting www.oumedicine.com/healthconnect.

How are we caring for COVID-19 patients?

Patients who are hospitalized for COVID-19 will continue to be isolated from other patients. In addition, OU Health Edmond Medical Center will no longer admit non-urgent patients who test positive for COVID-19. Those patients will be transferred to designated isolation rooms at OU Health University of Oklahoma Medical Center for their care, allowing the Edmond hospital to focus on other services.

OU Health is committed to providing the safest and highest quality care to our community as we continue to fight COVID-19. We will continue to evaluate COVID-19 to ensure we have the safest environment for our patients and employees. You can count on us to care for your family now, and in the future.

Sincerely,

Chuck Spicer, FACHE
President and CEO, OU Medicine, Inc.

Jason Sanders, MD, MBA
Provost and Senior Vice President, OU Health Sciences Center
Vice Chair, OU Medicine, Inc. Board of Directors.